Contract Request

I submitted a request for a copy of my cellphone contract, which I entered into two years ago, but unfortunately, I have yet to receive assistance despite follow-ups. The representative assigned to my case, Bantu, has consistently promised to get back to me but has failed to do so. As a result, my patience has worn thin. I am concerned about the unfair treatment I am receiving, particularly since insurance deductions continue to be made from my mother's account every month. I am perplexed as to why I requested the contract documentation if it was not necessary. I am extremely disappointed and frustrated with the lack of progress in this matter, and I feel that my repeated follow-ups are being perceived as nagging rather than a genuine request for assistance.