TC
Tarryn C

1 reviews | Active since May 2011

02 Mar 2016, 20:12

Continuous harassment for closed account!

Today is the 4th day in a row I have received a call after 19:00 regarding an outstanding balance on a Foschini account I had closed early last year.<br> <br> The last payment was made July 2015 following which i immediately called TFG customer care to close my account and all services attached.<br> Statements still continued each month for a magazine subscription which I had been assured was also cancelled.<br> <br> By Nov 2015 I had still been receiving statements and threatening smses. I then phoned again to query the issue and was told that the subscription was still active and an amount of roughly R80 was owed. I promptly paid this amount (in Nov) and once again cancelled the subscription.<br> <br> By Dec I received yet another statement/sms reminder to make payment. I then phoned again (call no. 3) and requested that I speak with the supervisor on duty. The supervisor ensured that the issue had been escalated and that I could expect a consultant to contact me regarding cancellation. I received an email 27 Jan 2016 stating my subscription had been cancelled and charges reversed.<br> <br> WHO DO I NEED TO SPEAK TO TO CLEAR THIS UP!! I am 8 months pregnant and DONT need this added stress for an amount under R100!

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Replies (1)
Foschini
Foschini's reply03 Mar 2016, 08:08
Official
Hello TarrynCoop,

Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.

Best regards,