FG
Frances G

1 reviews | Active since Jul 2018

14 Aug 2018, 11:45

Continued Billing after cancellation of ***

I cancelled my club membership in May. I have spoken to customer service and explained my reasons, yet they continue to bill me, and are now threatening me with further action. I seldom received my club magazine, and as a pensioner I am cutting back on extra expenses. I did not close my account, but if their service is so poor, I will do so.

0
Replies (2)
Foschini
Foschini's reply16 Aug 2018, 15:18
Official

Good day,

Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.

TFG

Foschini
Foschini's reply16 Aug 2018, 15:19
Official

Good day,

Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.

TFG