CONSUMER NOT PROTECTED

I am most dissatisfied, that I had an insurance on my cell phone, in good faith, with Total Sports. I paid the insurance faithfully, anticipating that I would be protected in the event of loss. I agree that the circumstances with regards to the loss, were irregular, as it involved a third party, and was consequently not covered. My dissatisfaction arises, from the manner in which my case was handled. I was advised that I would have a response within 4 working days. Instead, I have paid a further 2 installments on the insurance (in spite of having claimed for cover on the lost device), and am expecting to pay an additional installment after my claim was denied . The fact that I have been advised that Total Sports will not honor the claim, only adds insult to injury, considering the claim was lodged 1,5 months before being advised, and the service pertaining to the claim was FAR from professional, and caring! I am MOST unimpressed, and will be cancelling my account, after approx 8 years of never making a late payment. I feel that there was no regard taken for a customer that has supported your group loyally for the past years and truly feel that is an absolute shame.<br>