DS
Dylan S
1 reviews | Active since Dec 2017
08 Dec 2017, 10:20
Confused as hell.
So yesterday 7 December 2017 @Foschini in Kenilworth Centre Cape Town , I purchased a hair product coconut curls when they scanned they product that was 177ml's they couldn't find it on their system which is strange how can something that has a barcode not be found on your system so they found the product , they charged me for a product the same brand in 385ml's which is not what I bought , as I bought the normal 177ml bottle I am so confused by this I asked the sales person to scan that product of 385ml she then says she does not have it now how can you charge me for something that is not of the same ml I am so furious right now.
Dylan Swartz
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Foschini's replyOfficial
11 Dec 2017, 09:16Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
Foschini's reply11 Dec 2017, 09:16
Official
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,