Completely Useless Online and Customer Service

TFG-The Foschini Group your online and customer service is completely non-existent as I've experienced it over the course of the last 5 days.

I have wasted my time and money twice over now trying to accommodate your poor service. My experience has left no desire to want to use any of the stores in your group because of this one isolated instance.

My incident was a simple order I placed online for 2 items from The Fix, which I asked to be sent to the Totalsports at The Glen shopping centre, last week. After making full payment online, I recieved nothing regarding my purchase regarding collection date or any confirmation of the purchase at all. I then had to enquire about this to which I was told that there was no payment made for the items. I then had to request a proof of payment to submit to your team, who confirmed payment for both items now.

I then later recieved a new mail stating my order was still not paid for some reason which I ignored. I then got a notification that my parcel was ready for collection this past Saturday, which I needed for the weekend. Upon going to collect, I only recieved one of my items and not the main one. This was an absolute disappointment already.

Nonetheless I had to mail your team again to find out where my item was and why it was missing. Aside from this I received a mail to say my order had been cancelled, which I had not requested or done because I had paid in full already.

I was then told again that this item wasnt paid for which I had to correct again and later in the week received notification saying my parcel would be ready for collection today, 18 November. I checked the Totalsports operating times at the Glen which said it will be open until 6pm. Frustratingly again, i was fooled after rushing all the way from Menlyn Pretoria.

I refuse to use any of your stores in the group going forward after this.