COMPLAINT - TFG REFUSE TO REFUND / BAD CUSTOMER SERVICE

I purchased and paid for a pair of boots including a delivery charge via TFG online on 28 Oct 21. The item was delivered on 29 Oct 21 to my home while I was at work. I checked the item once I reached home and was horrified. I was given a damaged used pair of boots the had stones embedded in the sole, animal hair inside, dirt all over the stitching, part of the sole was separated from the boot as well. I called the TFG customer service and was assisted by Venisha. She logged my complaint and booked the item for collection. I sent through pictures of the disgusting boots to TFG and to date received no call from a Manger or supervisor. The item was collected yesterday. I called TFG customer service again today and spoke to Nicole regarding this issue. I requested to speak to her Manger several times and each time she put me on hold or spoke over me. At the end of the call she gave me the name Rols Bennedict Lagrange and advised that my credit will be processed soon as the item reached them and that the Manager will call me. I am yet to receive this call. I now received an email of a credit note reflecting a partial credit only. They have not processed the refund of my delivery charge. I want my full refund, which is the full amount I paid.