Complaint Regarding Poor Customer Service from Sibongile – Foschini West Street Branch

I visited the Foschini West Street branch today around 11am and had a disappointing experience with a cashier named Sibongile. When I approached the till and greeted her, she didn’t return the greeting and remained focused on the previous customer, who was pushing a baby in a pram.

I placed my two items on the counter and patiently waited for her attention. When she eventually acknowledged me, the first thing she asked was, “Cash or card?” I rep****, “Card,” and instead of proceeding with my transaction, she continued her conversation with the previous customer.

She then turned back to me briefly to ask for my ID, before immediately saying, “Never mind.” While continuing to operate the till, she glanced at the screen, then looked at me in a strange way before asking, “Is the account yours?” The overall attitude and lack of engagement made the interaction feel cold and dismissive.

This was an unpleasant experience, and I left feeling like I hadn't been treated with basic courtesy. Were it not for some of the other staff members at this branch — who are always polite and treat every customer with respect — I would think twice about shopping here again.

If this complaint reaches Sibongile, I hope it serves as encouragement to improve her customer service. Every customer deserves to be acknowledged and treated with respect, starting with acknowledging a greeting.