Complaint Regarding Damaged Package and Missing Earring

Complaint Regarding Damaged Package and Missing Earring

Good day,

I am writing to lodge a complaint regarding my recent order placed through the Foschini Bash app.

I received my package today, but unfortunately, the parcel arrived torn and had a hole in it. Upon opening the package, I also discovered that the earrings I ordered were incomplete. I only received one earring instead of the complete pair.

I am extremely disappointed as the package appears to have been damaged before it reached me, and an item from my order is now missing.

Please assist me with resolving this matter as soon as possible. I would like the missing earring/pair to be replaced or, alternatively, to be advised on the process for receiving a refund.

I have photographs of the damaged packaging and the earring I received, which I can provide as evidence.

I look forward to your prompt assistance.

Kind regards