Complaint Foshini Retail

I paid off my account on the 22nd May 2020 and requested them to close it. The Indian lady at Galleria Mall made me fill in the form to cancel a policy linked to my account and advised me that she will submit the request. In June I received a call from Foshini head office to confirm that they received the notification to cancel the policy. They asked my the reason and I advised them that I requested for the account to be closed. She told me that the call is recorded and my policy is now cancelled. In July I receive an SMS that says I am owing Foshini ( FINAL REMINDER:Failure to pay your OVERDUE FOSCHINI acc*** will incur collection costs.Please pay R71 IMMEDIATELY.Call ***.NCRCP36). I called them and they advised me that the account was not closed and I was charged account fee, I advised them that I closed my account on the 22nd of May at Galleria Mall. They told me that they did not get a call to close the account. I advised them that someone from HO called me in June to confirm the reason why I cancelled the policy and I confirmed that it's because I requested the account to be closed. The lady I spoke to on the 1st July, call ref no: ***CA, was by Madeleine who advised me that she made a note and she will get her supervisor to call me, of which she did not call. Foshini want to continue helping themselves with consumer's monies they don't care about customers.

I will also send this complaint to the consumer protection tribunal.

Please publish this complaint

Regards L C Mkhwa****