COMPLAINT CLOSED WITHOUT RESOLUTION PLUS A ABSOLUTELY RUDE MANAGER WITH NO RESPECT FOR CUSTOMERS

I would like to know how does one's case log/complaint be closed without a resolution.

Or are Foschini Managers used to disrespecting customers and getting away with it.

From all my grief nothing has been done and no apology instead of a rude Manager who is arrogrant and has no regard for clients and still has the nerve to close my complaint.

This is what I experienced. And prior to this matter has been logged from the 07th April 2021 to date.

Amanda J: 20 Apr 2021, 14:00

Good day

Reference Number - - CS-310558

Thank you for your response dated the 15th April 2021. It was warm and systematic however I cannot say the same for what I just had to deal with from the Manager at the Foschini Branch. Further to your email, I received a telephone call from the Branch Manager at the Foschini West Street Branch.

Please see below and hopefully, I can get someone professional warm, and systematic to deal with this matter. It is now understandable why the customer service is so pathetic because from the Head its starts. Vinesha the branch manager called me and boy was she belligerent and arrogant. From her tone of voice you could. I had to keep telling her and all she did was defend herself. 1. She called and didn’t even apologize to me. Instead, she told me she spoke to the two Managers (Lungi and Laiken ) without any investigations whatsoever. Failing to realise Lungi didn’t even get back to me as promised about the viewing of the cameras. 2. When I interrupted her telling her she cannot tell me that the promotion was not for those items what I see is what I pay and confirmation from the very same sales consultants. 3. When I addressed Vinesha about her arrogance which I am so deeply disappointed by she became defensive and asked me as the customer what do I want them to do?? 4. Really I advised “Vinesha” “The Manager” before calling me and coming to me you should of read my email properly and do your investigations and due diligence, not come to me having not done any investigations at all. 5. However the worst part is she is asking me for the slip the till number really which just shows that she has no interest in this matter she did not even take the time to check and have all the information. 6. And then she has the nerve to ask me to email her back so I advised I am not in the office I will call you back it’s been 5 times that I have tried to call with no response. For me, I am more disgusted that this is the level of service the TFG is giving out today. I finally asked “Vinesha” what is the outcome because had she done all the necessary investigations she should have come to me with a solution. Instead, she tells me to come back to the store and credit the items and she can help me look for promotion items really??? I have been more inconvenienced by the Foschini West Street Branch not once even twice now three times. My final question to the TFG group is why must I as a customer pay the price and bear the brunt get the bad end of the stick for staff not doing their jobs properly and not knowing exactly what is going on. Please I would like this matter closed this has been lagging from the 7th April 2021 and I really expect better service than this. I refuse to deal with Vinesha she is absolutely rude with no and I mean client service skills. In all my years as a client of the TFG group never had I had to deal with such an arrogant *********** Manager. Your assistance and co-operation will be greatly appreciated in having this matter resolved as this matter has been lagging on for quite some time. And very soon it will be mother’s day and wish to sort out my gifting. Kind regards