Complaint about a Faulty/damaged goods baught at F

My name is Bheki Dubazana, In February 2015 I purchased a Nokia Phone at Foschini Jabulani Mall under my mother's account Mrs T B Mazibuko. on April 10th 2015 the phone just went blank, I immediately handed over to the store for inspection and repair. I was promised by Khabo Nhlapho the Shop assistant that I will get the phone in 4 to 6 weeks, sadly its been over six weeks and my phone is not returned yet.<br> <br> On numerous occasions I've queried this matter with the store manager who took me back and forth and avoided my problem by telling me she will follow it up and get back to me. Up until today my phone is not back yet and no courtesy has been shown to me, instead I have been told to wait a further 21 days. I expressed my frustrations to the store manager Mss Georginah Mahle, that I am not prepared to wait any longer, either I be given another phone or I am refunded.<br> <br> She just left me to go to the office and did not bother to attend to my problem, I waited a totla of 40 minutes in the store without any response from her. other people who have handled this matter in the same store are, Dikeledi Cindi and Zanele Nhloko.<br> <br> I would appreciate your assistance in this matter.<br> Thanks