Complaint

I have contacted Foschini, was promised assistance and still no assistance, complaint is below:

On the 4 May 2019 I paid an amount of R4249.40 please see attached POP, to settle my account in full. At the time I asked the person assisting me if there would be any additional charges on the account as I was thinking of closing the account, he told me there would be none, I could keep the card open.

Yesterday been the 4th October 2020, I decided to go and see if my card was still active, I was most surprised to find out that I had been handed over to the lawyers office for an amount of R173.

I am a good payer, I keep my accounts paid up to date and I am horrified by what Foschini has done. I have had no contact at all from Foschini with regards to this matter. No email nothing. I have tried to change my cell number on numerous occasions with no success. But Foschini does still have my email address.

I would like to know what this R173 is for as I was under the impression, my account was fully paid up. Had I known about this, I would have resolved it sooner.

I would like my name taken away from the lawyers and my name and card cleared, if I honestly still owe this amount, I am more than willing to pay it at the end of this month, but as I said, I was unaware of this and have had no contact from Foschini, or the lawyer for that matter. This is unacceptable. as you can see, with attached POP, I paid my account in full. Now suddenly there is money outstanding.

A swift response to this email would be greatly appreciated.

I do insist on this been cleared up with immediate effect as I am getting a bad name over this, if I had not gone into Foschini I would still be non the wiser on this issue, is this how Foschini does business with their clients. I never missed a payment with Foschini.