1 reviews | Active since Sept 2018
Complaint
I had one bad experience at Foschini Cape Town at the Golden Acre. I need felt so undermined and classed as an individual. I went there to exchange my clothes and was told that I needed a slip which is not true. I told them that I was assisted so professional in Claremont but I didn't have my ID. The manager didn't even give me a chance to explain why I don't have a slip and left me speaking there. Please train your staff members for customer service because in other store you will never be left there unattended.
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
Good day,
We are following up and will ensure that they make contact with you by COB.
Regards
TFG
Best regards,
Good day,
We are following up and will ensure that they make contact with you by COB.
Regards
TFG
Best regards,