DE
Debbie E
1 reviews | Active since Jan 2010
16 Feb 2015, 08:49
Complaint
On Friday 13 February 2014 I went to Foschini Canal Walk.<br> I purchased a Red Door gift set and gave the cashier Megan a Canal Walk gift card with R 1 000.00 on it. She swiped the card and then gave me a dirty look and said she could not use the card and gave me a slip that said \suspected *****"! I had the card check at the Canal Walk Desk - no problem dectected.<br> I went back to the store "
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Foschini's replyOfficial
16 Feb 2015, 10:52Hello erasmusd,
We would like to thank you for taking the time to bring this matter to our attention. We completely understand your frustrations regarding this issue and would like to apologise for any inconveniences caused.
Please be advised that we will escalate this complaint on to our Customer Care Representative, who will be in contact with you as soon as possible to provide assistance in resolving your complaint.
Thank you and kind regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant
We would like to thank you for taking the time to bring this matter to our attention. We completely understand your frustrations regarding this issue and would like to apologise for any inconveniences caused.
Please be advised that we will escalate this complaint on to our Customer Care Representative, who will be in contact with you as soon as possible to provide assistance in resolving your complaint.
Thank you and kind regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant
Best regards,
Foschini's reply16 Feb 2015, 10:52
Official
Hello erasmusd,
We would like to thank you for taking the time to bring this matter to our attention. We completely understand your frustrations regarding this issue and would like to apologise for any inconveniences caused.
Please be advised that we will escalate this complaint on to our Customer Care Representative, who will be in contact with you as soon as possible to provide assistance in resolving your complaint.
Thank you and kind regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant
We would like to thank you for taking the time to bring this matter to our attention. We completely understand your frustrations regarding this issue and would like to apologise for any inconveniences caused.
Please be advised that we will escalate this complaint on to our Customer Care Representative, who will be in contact with you as soon as possible to provide assistance in resolving your complaint.
Thank you and kind regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant
Best regards,