Complain

I am a client at Foschini for 30 years and plus,I am paying my account on EFT for more than 20 yrs

In 2021 December I couldn't pay my account it keeps on saying the reference numbers are incorrect at first I thought is just a small technical fault It went on and until I realised the seriousness of it I went to the shop several time I was promise that service desk will call me Few time agents call me and I explained my problem they also promised to ask service desk call me They never call

I call and I spoke to Natali who put me through to the team leader Sandra she promised to do investigation even to get recording so that she can ask the company to reduced the penalties since it was not my fault

Sandra never come back to me and when I call her she is forever busy and I am promised that they will send an urgent email to her to call me Sandra promise to send me an SMS incase I am not answering my mobile

My biggest problem is that I don't get hold of her anymore Please help me