Complain

What a bad service I got at markhams Sammy marks where I was to do refund without slip as I forgotten my slip in a car.cashier told me if I don't have slip she won't help I must see what plan I can do because it's not their business that I did not keep slip.its their company policy and she won't help even if I can come with my lawyer each and every house have a rule. So m so upset as I am account holder for this shop and their rules does not cover customer protection act.