LM
Lulama M
1 reviews | Active since Jun 2017
23 Jan 2019, 13:19
Complain
I had a contract of data with 1 to 1 of Foschini, I cancelled the contract and paid the cancellation amount. Was told that my sim card will be blocked for a certain time. It was blocked on 11 January 2018. On 15 January I went to Welkom Foschini to rica my sim card. They told me it will be unblocked after 48hours. On 17 January I went back to check because it was not unblocked. Michael made a call and I was told it will be unblocked the following day. On the 18 Jan I made a call to customer service and I was transfer to 1to1 and I was told it will be unblocked the following day. Till today 23 Jan my sim card is still blocked. Please help me as my contacts cant get hold of me and this is depressing.
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Replies (2)0
Replies (2)
Foschini's replyOfficial
25 Jan 2019, 13:25Good Day
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Best regards,
Foschini's reply25 Jan 2019, 13:25
Official
Good Day
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Best regards,
LM
Lulama M's updateReviewer Update
28 Jan 2019, 14:27Good day
I am still waiting to be contacted by your customer service as two working days has passed. And today I went again to Foschini and a call was made to 1to1 but there was no answer. As my sim card is blocked please contact me on this number ********** or **********
LM
Lulama M's update28 Jan 2019, 14:27
Reviewer Update
Good day
I am still waiting to be contacted by your customer service as two working days has passed. And today I went again to Foschini and a call was made to 1to1 but there was no answer. As my sim card is blocked please contact me on this number ********** or **********