1 reviews | Active since Apr 2018
Complain
I went to exchange the shoes I bought last month.I was told I can't get back the refund because the shoes are defective and I that it is a complain according to them. I don't want anything to with foschini anymore I just want them to take those shoes back and refund me the same way I bought the shoes. I asked for their area managers number but they kept on asking each other and did not even bother to give the numbers. I am so dissatisfied is it my fault that those shoes are defective after a month??
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. Please specify which store you are dealing with and We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. Please specify which store you are dealing with and We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,