SN
Schael N
1 reviews | Active since Oct 2014
01 Apr 2015, 10:16
COMMUNICATE to your customer
I am currently at Canal Walk to puchase something but get told I cannot purchase anything as my card needs to be replaced.<br> Well the only way to do this is to call through to the call centre....of which I am waiting 40minutes and still no one has been able to assist the [URL Removed] to ur customers on the process. You are very quick to send sms's re installments but something so simple you cannot????Tgis kind of service is PATHETIC!!!Make it part of ur system where customer services is not a requirement
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Foschini's replyOfficial
01 Apr 2015, 10:31Hello Schaels23,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
Best regards,
Foschini's reply01 Apr 2015, 10:31
Official
Hello Schaels23,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
Best regards,