Club Magazine Death Benefit Claim

<p>We submitted a death benefit claim on the 25/08/16 via email as instructed by our local Fochini branch and provided all the relevant documentation required.<br /> </p> <p>However, after numerous emails, we still haven't had a response (or even an acknowledgement) from the Claims Department as to the status of the claim.</p> <p> </p> <p>I have tried calling the two numbers listed on your website for the Claims Department ********** / ********** , however, the one number is not available and is not accepting messages and the other number constantly goes to voicemail. I have left in excess of 20 messages and no one ever calls back !</p> <p> </p> <p>This level of 'customer care' is an absolute disgrace and Fochini is treating its customers with complete contempt. This is unacceptable !</p> <p> </p> <p>Can someone contact me URGENTLY to provide me with an update on our claim as we submitted the claim well over a month ago and are being ignored by Foschini at this very difficult time.</p> <p> </p> <p> </p>