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1 reviews | Active since Jul 2017

29 Aug 2017, 21:38

Club magazine

I have noticed that foschuni is charging me for a club fee that I never subscribed to or have an agreement with,what does the law say about this ,I know they are on Edcon for charging customers club fee,I do not want any club fee on my account,I'm trying to pay my account but it's impossible with all this fees that u don't even know who authorised them on my behalf ,please cancel your club magazine,I don't want it.

0
Replies (5)
Foschini
Foschini's reply30 Aug 2017, 08:49
Official

Good day,

Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated

TFG

's update05 Sept 2017, 14:29
Reviewer Update
I'm still waiting for the outcome from foschini,two working days has passed long ago ,I have not received a single outcome, instant their selling staff has the nerve to call me an try offer me product,come month end I don't want to see the club fee on my account,I did not apply or request for it an I want all my money that was ever deducted for this stupid club fee,I will take this further with consumers ,or obusdman or whoever will help me in this , being ripped of for services u didn't request is discustting,I want foschini to actually show me where I signed for their club magazine or a recording me agreeing to it,I'm am super angry for being ********** like this
's update20 Sept 2017, 08:30
Reviewer Update
After writing this review and being responded to by TFG a month ago and being told someone will contact within two days,today it is more than 21 days an no one bothered to to contact me or fix this issue ,istant the one lady who called was selling insurance an dropped as soon as i said i was not interested,on top of that they decided that they are still gonna charge me for their stupid club fee again this month ,im tired of this and being ******,im contacting my lawyers as in today And every other medium that can help with this.
Foschini
Foschini's reply20 Sept 2017, 08:38
Official

Good day,

We apologise for the inconvenience caused by this and will ensure that someone from the Customer Services department gets in contact with you urgently.

Regards

TFG

's update20 Sept 2017, 10:16
Reviewer Update
The incovinience caused better reverse this club fee i did not ask for,i heard that story several times of someone contacting me,u know very well when to contact me when my account is in arrears but you struggle to contact when u busy *****ing money from us , with your club fee making scheme