Closing of Luella, what about acc holders

Foschini has closed the Luella stores with no communication to Luella Acc holders. We are now told that we must close our Luella Acc and then re-apply for a Foschini Acc. How can you close an account with an active balance? I am still awaiting as answer from Liesl the call centre manager.<br> <br> Why must I reapply when it is The Foschini Group who made this decision. Surely it is there responsiblity to transfer my Luella Account to a Foschini Acc and issue me with a new card free of charge. Why must i waste my time going in store, filling out the, form provide FICA again, be on the phone with the call centre when i have done this already to open the Luella Acc. If i dont do this my card will be blocked oh but dont worry you will still be able to pay your account what utter *******. <br> <br> It is not my problem that they have made an internal decision and not thought of the consequenses. As Liesl told me they who work at head office were not informed of this closure or the new process. <br> <br> They are surely not Treating Customers Fairly (Where are your TCF principles Foschini) and certainly this is not in line with the Consumer protection Act in terms of disclosure