Clearly customer satisfaction for TFG is nothing!!

I was in the Foschini store at N1 city on the 15/11/2015 to make a payment on my account,I also then decided to make a purchase on my account only to find out there was a block on my account and was told that I need to get my ID to get the block lifted. I drove 30 min to get it only to come back to find out that I cannot get it lifted because I was told that I cannot afford the account because im unemployed. How does the call centre staff know if I can pay or not, and how many unemployed people don't have accounts who don't even pay their account. The agents and the TL at the call centre really needs to go again for customer service training because they were stroppy and did not show any empathy. I was already on the phone for almost an hour when the TL asked me hold whilst she ask each agent who asked a customer for their ID and that is when I tripped. Clearly customer satisfaction is nothing to TFG and I left my poor niece unhappy as it was a gift for her 18th birthday. If I was told the first time I could not get the items on my account I would have understood but to ride for 30 min and then to get ****py customer service from a TL is really not on at all, I am disgusted really