Claims,headoffice and stores staff service

Im so dissapointed at TFG stores and the company,i have an acount and insurance with them ,i would like to advice my fellow South Africans not to chose any of this company offerings because wow their customer service is horrible,frastraighting,im out of words to discribe their bad service.June i went to claim for my lost cellphone till date i have not received my phone,the process of the claim took more than a month plus couple of weeks,no communication, i always have to call them do follow up and their consultants are not honest are full of lies they dont do their job properly, last week monday i called again and told me that the claim have been approved and it will take 48-72 hours for headoffice to send the voucher in store.after that 72 hours i have been calling and going in store to check if they have received it and nothing.So clearly this company does not value their customers since even their head office is not doing anything, im just gonna cancel everythimg with this company i've had enough of TFG stores.