LN
Lebohang N
1 reviews | Active since Mar 2017
27 Feb 2018, 06:02
Claim
Firstly to thank Mr Motlatsi and Kitso at the Johannesburg Foschini branch for assisting with my cell phone claim has been finally approved. However i'm not happy Foschini is still expecting me to pay excess when Tebogo from Foschini Fourways was negligent and did not submit the store copy to the insurance for my P10 to add Fourways does not have the copy of insurance i have to provide my copy of insurance to support i had taken out in in July at Fourways , Because Tebogo did not do his job correctly i have lived with out a phone for 4 months, I've been running up and down following up on this claim, No one in Foschini is acknowledging the inconvenience caused by Tebogo , the costs i have incurred in the last four months , i appreciate the claim is approved but this not how Foschini should be apologizing for the carelessness for one of the stuff members, i don't have money for excess and i really need my phone . I would appreciate this matter looked into its not fair on customers. And this should be addressed so it does not happen to other customers as well, this has been a horrible a experience with Foschini
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Replies (3)0
Replies (3)
Foschini's replyOfficial
27 Feb 2018, 09:36Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
Foschini's reply27 Feb 2018, 09:36
Official
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
LN
Lebohang N's updateReviewer Update
02 Mar 2018, 09:10Good Day
I'm still waiting to be contacted by a Area Manager Thank you
LN
Lebohang N's update02 Mar 2018, 09:10
Reviewer Update
Good Day
I'm still waiting to be contacted by a Area Manager Thank you
LN
Lebohang N's updateReviewer Update
16 Mar 2018, 06:01I'm really not impressed I've submitted a complain which has not been attended to , so i would like to know your intentions as Foschini group clearly i'm not going to get a Managers call back so whats the next step who do i escalate to.
LN
Lebohang N's update16 Mar 2018, 06:01
Reviewer Update
I'm really not impressed I've submitted a complain which has not been attended to , so i would like to know your intentions as Foschini group clearly i'm not going to get a Managers call back so whats the next step who do i escalate to.