Chasing customers away with no service

If I could rate the service of foschini below a 1 star I would. As per the website I can get a sample of foundation to try at home. I go into menlyn’S branch expecting the service to be great and to be helped. As I walked in one of the ladies was sitting there and when I went up to request some help I get a real look of dis intrest and she says very rudely that she is in a meeting. Moving away from her I have to struggle to find service for someone to assist me. I then ask them for a sample of the foundation I want to use and they bluntly tell me oh no they don’t do samples. I then go onto the email I received and showed it to them they then want to give me a sample of foundation that I can not use. I then request the specific brand and they say oh sorry no. Now I have supported foschini for years I always buy by them I even opened a account and have been loyal. But this service I have complained numerous times about the no service from them. The staff is super rude! The beauty department manger is just as rude as the people that work there. I needed to go to the clothing department side to speak to their manager who was very helpful. The service is absolutely disgusting. Since when must I the customer beg to be helped? I went in there 2 weeks ago to go pay my account and to buy some facial products but I basically had to fall on my hands and knees and praise them for helping me as it seemed like such a big deal. When someone finally assisted they were rude and knew nothing about the product nor did they seem interested to help me they would all rather use the products in store and have one big party and look right past the customers. With my purchases in hand I stood for 20min waiting to pay and everyone just stands there and looks at you then away like they don’t see you. Then and there I took my R3000 worth of purchases and took them to trueworths where I was assisted immediately and had such friendly service. I am very disappointed in foschini they can rather employ people who want to be there to work than stand around and make a person feel so uncomfortable that they feel the need to rush out because it’s a inconvenience to the people who work in customer service to service the customer. I will be closing my account as soon as possible and make sure no one ever supports foschini again until the service is up to the standards that is a joy to shop. Foschini menlyn clearly don’t want my money or the people working there clearly don’t want a job. Rather employ people who would work with a smile on there face than a look of disgust.