Charged OBT fee but NO Parcel delivery

I was shopping at Foschini online 2nd week of December 2019 and saw a pair of shoes. A size 5 was out of stock,so I contacted TFG head office to verify. I was told the only other outlet that has the shoes in South Africa is in Bloemfontein. So I called that outlet and requested a pair shoes to be couriered from Bloemfontein outlet to Durban ( The Bluff) store. I was told to physically go to The Bluff outlet to pay a R70 OBT fee to have the shoes couriered over. I went and paid and the Bluff outlet contacted them via email to confirm the payment and for them send the shoes since I had paid. So it was confirmed (by the Bloemfontein outlet) that it would take 2-3 weeks for the shoes to arrive... On the 30th January 2020 I visit the Bluff outlet to collect the shoe and was told they hadn't arrived. The Bluff store manager contacted the Bloemfontein outlet to enquire on the progress and was informed the shoes HADN'T been sent out yet. So I am really dissapointed and feel it is unfair to be charged this fee while the Bloemfontein store delays with my parcel. TFG Kindly intervene as I feel it is unfair to be charged for Services that you have failed to deliver on timeously.