chanel product factory fault and bad attitude

I BOUGHT CHANEL CHANCE FRAGRANCE 20 ML IN A TURN UP HOLDER A FEW MONTHS AGO ON MY ACCOUNT , I AM IN CAPE TOWN SOUTH AFRICA.<br> I BOUGHT IT AT FOSCHINI.<br> THERE IS A FACTORY FAULT ON THE PERFUME SPRAY AS THERE IS NO WHITE SPRAY TOP UNDERNEATH THE SILVER CAP, AND THE SILVER CAP HAS NO HOLE IN FOR THE SPRAY TO BE SPRAYED OUT OF. FOSCHINI GAVE ME SUCH A LOT OF FLACK AS I DIDNT HAVE THE PAPERWORK AND THEY WONT CHANGE THE PERFUME EVEN THOUGH ITS A FACTORY FAULT AND I CANT USE THE PERFUME. I LOVE CHANEL AND HAVE BEEN USING IT ALL MY LIFE, AND AM VERY DISAPPOINTED AT THIS AFTER SALES SERVICE SINCE I AM NOT AT FAULT AND I WASNT DEALT WITH VERY WELL AT ALL. per the last report the regional manager of Foschini was going to phone me. no one has called me or emailed me yet about this.