CELLPHONE SENT IN FOR REPAIRS BAD EXPERIENCE

January 2015 My Dad bought me a Mobicell Tablet for my bday, On the 07 February 2015 which is 1 month later my phone was booked in due to LCD crack the consultant that assisted me was Dylan from Foschini store in Vangate Mall, My phone was booked in since February and i have been in and out of the store to check the status and every time i was told they will call me back. In September i was furious regarding this as my Dad is paying for something I don't have let alone know the status of my phone to my surprised i was told that Dylan no longer works there and Claudia tried to assist me I had to wait for 2 weeks for Claudia to get hold of mobicell due to her not getting through eventually she got hold of them I was billed R800.00 for repairs this is now 7months later, I then paid the R800 because i need my phone on the 30 October Mobicell sent my phone back to Foschini as its working, Claudia then checked the phone for me and IT IS STILL NOT WORKING!! THE PHONE IS PAID UP AND NOW I HAVE TO LISTENT TO STORIES. i NEED MY PHONE BACK THIS IS NOT A NICE EXPERIENCE IF THEY CANNOT FIX MY PHONE THEY NEED TO GIVE ME A NEW PHONE OR REFUND ME THIS IS UNACCEPTABLE!!