ES
Emelda S
1 reviews | Active since Apr 2014
07 Sept 2016, 14:05
Cellphone return
<p>I purchased a new cellphone at Foschini Alberton , however realized it doesn't come with a USB cable the next day. I returned it for an exchange but they refused to take it back saying they don't take cellphone returns unless it has a defect.I would like to know if this is the policy.</p>
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Foschini's replyOfficial
07 Sept 2016, 15:45Good Day Emelda
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
Foschini's reply07 Sept 2016, 15:45
Official
Good Day Emelda
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,