cellphone repairs

good day <br> <br> i took my phone in for repairs to fosching promenade on the 25April 2015.<br> I called back 2 weeks later only to find out that my phone was never sent away and was still at the branch <br> <br> i was told that repairs takes 2 weeks , when inquiring it is now assigned with a techinician at the jhb repair centre.<br> I feel a bit dissapointed with the services becuase for 2 weeks my phone was just laying there now the procedure is taking extra long which is unfair to me <br> <br>