pN
princess N
1 reviews | Active since Mar 2011
01 Aug 2016, 10:10
cellphone insurance problem
<p>I sent my phone for repairs @Foschini in March and on the 18thMarch their insurance department sent me an sms saying that my phone has been dispatched at the store till now I have not received my phone and I still pay for the insurance I even bought myself another phone.What angares me the most is that when I skip a month and don't pay for the insurance they send me a reminder of payment whereas I still haven't receive my phone </p>
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Foschini's replyOfficial
12 Aug 2016, 07:53Good Day Princess
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
Foschini's reply12 Aug 2016, 07:53
Official
Good Day Princess
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,