NM
Nontobeko M
1 reviews | Active since Jun 2017
29 Oct 2018, 10:25
Cellphone insurance ( no help)
I did a claim in August with regards to the cellphone insurance whenever i contact the foschini midrand branch Thapelo doesnt assist. When I phone Finrite they say I should email the insurance form and the response I get is that they do receive my email however I should wait for a feedback via sms and its been months now and I'm still paying for insurance whereas they don't help me.
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Foschini's replyOfficial
29 Oct 2018, 14:56Good day Nontobeko.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Foschini's reply29 Oct 2018, 14:56
Official
Good day Nontobeko.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG