Cellphone insurance FLOP!

<p>"I have been a handling my account well interms of payment for a while now.</p> <p>I bought a phone a few months ago from the Foschini store in Promenade mall and took insurance for it, - Samsung Galaxy J2 Gold - everything was fine until I got ****** on the 12th of February 2017, I went to claim at the Foschini in town Golden Acre,</p> <p>I brought along the necessary documents and was told I would be contacted shortly, of which never happened , until went back myself 2 days later since I heard nothing from them, and this time I was told they are still waiting for the insurance people, again about 2 days later to that I went in again since no one contacted me,</p> <p>And this time I was told that apparently when I purchased the phone and the insurance, the teller who helped me never gave me the right insurance papers with the policy number , but they could see that indeed the phone was covered and I am billed for it monthly. They then called the Foschini at the Promenade mall branch (where I purchased the phone) and the teller who assisted me confirmed that indeed she had forgot to give me the insurance papers and that she still remembered the incident.</p> <p>My problem is , this all happened within two weeks now and I keep going back and forth to the Foschini in Town Golden Acre where I claimed and no one is bothering to contact me to say what is happening of which by the looks of things if I don't make an effort to go, nothing will happen on their side even though they have my alternative phone number.</p> <p>This makes me very sad because I have been a good customer for years now and this is the kind of service I am getting for my money.</p> <p>I went in again yesterday the 23rd February , only to be put on the phone with the sales lady who helped me in promenade mall Foschini, who just told me she did not have time to look for the misplaced insurance papers and that she had other things to do, I did not even get or understand why I was the one to be communicating with her.</p> <p>I am really unimpressed as it is now about 2 full weeks and my cellphone claim is in the mist and no one is really helping. I thought having insurance was convinience but now I seem to be stuck without a cellphone, with no one really attending to me like I attended my monthly insurance payments."</p> <p> </p> <p>I sent the TFG customer service the text above in an e-mail on the 24th, no response or whatsover , until I went in again on the 28th February at the Golden Acre where I claimed, same story, the cellphone department at the promenade mall misplaced my insurance papers and still canot find them, now my question is this, why must I now suffer for almost 3 weeks because of their mistake, and why do they not have a system going on as to document their daily sales or whatsoever, this make me start to think that there is no order at the Foschini at promenade mall.</p> <p> </p> <p>Even now, I am here at the Golden Acre where I claimed and waiting for a response from the peope at Promenade and the manager here keeps telling me that yes he can see that I insured the hone but the the pesron who helped me never did the paperwork and that he does not know what to do either. now where does this leave me? . Why can't the customer service take care of this matter , I am waisting time coming here all the time. </p>