cellphone insurance claim not honoured

<p>i have been battling with Foschini insurance for the past year regarding my sons cellphone which has been sent in for repairs but has not been repaired. each time it goes in for repairs it comes back still broken. the phone has also been to Samsung and they could not repair and stated that it is beyond repair and yet the Foschini insurance kept asking for the phone to be returned to them. the first time it was repaired i had to pay R250.00, they fixed the screen but not the problemn which was that the phone kept switching off. the next time i had to pay R375.00 and still not fixed, then they said i must pay over R500.00 because it was a new claim. i tried to explain that it is not a new claim and the phone is still in the store after all this time. now Foschini insurance is saying that i have taken the cell out of the store and kept brining it back after every 2-3 months and that is not true. it has taken time to approve the insurance and its been taken to their technicians. this is not my fault, if you call the store you will find that the phone is still in the store and has been there for a very long time, i refused to take it out of the store because it was never ever fixed besides the screen. Samsung has also given them a report to say that it cannot be repaird but they kept insisting that it must be sent in for repairs.</p> <p>how many times must this cell be sent to be fixed and still not fixed? the insurance was approved for a replacement phone after me calling every month or 2, now in order for me to get a replacement phone i must pay another R375.00 and then get to choose a phone for the same value.. i have said that i will not pay the R375.00 as i have already paid that amount, i was told that " then you will not get your replacement phone"</p> <p>end of January i called customer service and uptil today the lady has not called me back after saying that she will call the store in Eloff street. this is how it goes and if i do not follow it up then no one does anything about my claim. i keep going to the store with no success.</p> <p>how long must i fight to have these charges waived. it is and was not my fault that everything took so long? i was told they were trying to get hold of Pam, eventually they got hold of Pam and she said she cannot help i must speak to insurance and today i did and was told that i filled in the forms incorrectly by not putting in the 1st date that the phone went in for repairs.</p> <p>is it my job to follow up between the store, insureance and customer care.</p> <p> </p> <p> </p>