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Lizette V

1 reviews | Active since Mar 2015

05 Feb 2018, 10:29

Cellphone insurance claim

I took in my phone 3 weeks ago, expecting that the repair insurance claim should be handled within 48 hours. After 3 weeks, not Foschini or FinRite can tell me what is going on. I have spend hours on the phone trying to find out what is going on, but they keep saying they are waiting fo headoffice. Foschini does not have a problem deducting my insurance payment every month, but when it comes to claiming it is a whole different story. The query has been escalated to their compalints department last week, but still no phone call. Reference no: 01183DD28

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Replies (2)
Foschini
Foschini's reply05 Feb 2018, 15:44
Official

Good day,

Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.

TFG

LV
Lizette V's update09 Feb 2018, 11:06
Reviewer Update
The above reply was posted 4 days ago, stating that they need two working days. It is still not sorted out and I still do not know why there is a hold up. Just replying to these post and then still not sorting out the problem is unacceptable.