1 reviews | Active since Aug 2015
Cellphone Insurance
I bought a cellphone at Foschini Parow Centre on the 1 October 2014.<br> <br> When I purchased a phone at Foschini Parow Centre, and I indicated that I want insurance on the phone, on the sales document of the Cellphone it stated that Cellphone insurance required as yes. I was under impression that this is an indication that this means that the cellphone insurance has been taken out, and I assumed that the my monthly installment includes the cellphone insurance.<br> <br> <br> Last week I went to Foschini and they indicated that a Yellow form needed to be completed when I bought the phone, but this was not disclosed to me when purchasing the phone and as mentioned that I was under impression that the cellphone insurance required stipulated as yes on the sales document suffice.<br> <br> <br> So now I want to know what is my position as the sales person was negligent in not informing me of all required forms that needed to be completed. <br> <br> <br> As a result due to Sale person not informing me of this I am in a worst position as what I would've been as the cellphone was ******.<br> <br>
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
