TS
Thabang S

1 reviews | Active since Sept 2017

12 Sept 2017, 17:21

cellphone insurance

i made a cellphone claim on the 29 of july 2017 until today (12 September )there is no policy number , yet they are debiting my account on a monthly bases. i am very angry. its a matter of time before a close my account. i dont have a cellphone it has been 6 weeks now.

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Replies (1)
Foschini
Foschini's reply13 Sept 2017, 08:31
Official

Good day,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.

TFG

Best regards,