Cellphone Claim RTE 187556

<p>Good day</p> <p>My name is Nhlanhla Makhaula ID NO: 820 ********** 087.</p> <p>i'd like to report Foschini/ Finrite for declining my Wife's Cellphone claim with excuses that it was negligence, i also demand that this claim be looked at and also be escalated to the department or someone who'll state fact no EXCUSES.</p> <p>The Cellphone got ****** on the Funeral day on 18/03/17 whiles being charged in the backroom not at the house where everyone was, the said Cellphone was not only in a charger but inside my Wife's handbag when someone walked in and took it. HOW IS THAT NEGLIGENCE? unless you want to claim that Cellphone batteries should not be flat during Funerals and none of that part is addressed in your terms and conditions.</p> <p>Secondly this Phone was purchased around 2015 and this is the first claim ever, AGAIN ARE WE STILL NEGLIGENT?</p> <p>None of the Consultants from the Finrite Group called me or my Wife to enquire further if details were not that clear but had the Audacity of declining the claim without making the necessary investigations.</p> <p>Please note that me and my manager have escalated this matter to the Finrite management and i like to state that we will take it further should the matter be not resolved accordingly and we PROMISE AND GUARANTEE the Finrite group that we will use whatever resources we have to push this until it probably end up with the Insurance Ombudsman and the NCC.</p> <p>You are given a maximum of 7 days to respond and failure to act will result in further escalations.</p> <p>Regards,<br />Nhlanhla Makhaula</p>