Cellphone

Mi mom sand a phone to one of the store for repairs , it's been a month or two . I have been calling the store to speak to the manager she isn't available at all time , I asked the guy I spoke to ,to tell the manager to call me she has not . The time mi mom asked to speak to the AM They gave her the number of a stuff member . They are not taking customers serious that phone has been at repairs more than the Tim mi mom used it