Cell phone Insurance
<p>I bought a cellphone at foschini Sammy marks in pretoria using my foschini account. I was then advise to take out a cellphone insurance by the sale person of which I did. Now my cell phone is faulty, I took it to foschini menlyn with the insurance documents on the 4/09/2016 to get it repaired under the insurance. Today the 08/09/2016 i get a phone call from Foschini menlyn saying my phone is not insured as the insurance papers were never sent to the insurance by the sales agent at Foschini sammy marks. </p> <p>My fustration is, how is it now my problem that the papers never reached the insurance comapany?I'm paying my account without fail, I need my phone fixed ASAP. Please help resolve this issue!!</p>
Good Day Kagiso
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Good Day Kagiso
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
It has been 3 days and I have not heard from anyone from Foschini.I would appreciate it if someone can contact me and give a resolution to this urgent matter.
It has been 3 days and I have not heard from anyone from Foschini.I would appreciate it if someone can contact me and give a resolution to this urgent matter.
I took my phone to Sammy Marks Foschini on monday 12/09/2016 where I was assisted by Lebo. She confirmed that the insurance papers had not been submitted to the insurance company.She the asked me to write an affidavity stating that I do give the TFG permission to start billing me for the insurance as of May 31/2016 the day of pruchase, of which I did send an email. She then said she will book the phone for repairs under warranty and she promised to call me and give feedback. Till this day she has not contacted,I have on numerous occassions tried the store number but no one picks up. May I please have feed back on the repairs status of my phone and the insurance paperwork.
I took my phone to Sammy Marks Foschini on monday 12/09/2016 where I was assisted by Lebo. She confirmed that the insurance papers had not been submitted to the insurance company.She the asked me to write an affidavity stating that I do give the TFG permission to start billing me for the insurance as of May 31/2016 the day of pruchase, of which I did send an email. She then said she will book the phone for repairs under warranty and she promised to call me and give feedback. Till this day she has not contacted,I have on numerous occassions tried the store number but no one picks up. May I please have feed back on the repairs status of my phone and the insurance paperwork.
Good Day Kagiso
Your comments and complaints were passed on to the customer services department and they are investigating the matter. We hope to have the issue seen to as quickly as possible; they will contact you directly by phone or email. Your patience and understanding is appreciated.
TFG
Good Day Kagiso
Your comments and complaints were passed on to the customer services department and they are investigating the matter. We hope to have the issue seen to as quickly as possible; they will contact you directly by phone or email. Your patience and understanding is appreciated.
TFG
Till this date, I have not received any feedback on the repairs of my phone. I have been calling and emailing the store asking for an update and no one cares to respond.
This is really fustrating!!!
Till this date, I have not received any feedback on the repairs of my phone. I have been calling and emailing the store asking for an update and no one cares to respond.
This is really fustrating!!!
May I please have my phone back so I can fix it myself cause I'm not getting any joy from Foschini.No one is giving me updates besides me sending countless emails asking for feedback.Clearly no-one cares until I come to this platform and complain.
I'm done, please give my phone bac****
May I please have my phone back so I can fix it myself cause I'm not getting any joy from Foschini.No one is giving me updates besides me sending countless emails asking for feedback.Clearly no-one cares until I come to this platform and complain.
I'm done, please give my phone bac****
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG