Cell Phone Insuarance

I reported i Lost phone on the 20 April 2014, and they give me option to select the phone that i need, just because on the store they do not have phone that i choose they are forcing me to take the phone that i choose on the fist time, they are telling me that they cant send another order purchase. i do know if is how foschini work i am feeling disgusted with how you treat people because i was doing up and down going to the store to check if they have phone that i am looking for. is this how customer suppose to be treated or you are trying to **** me off.....<br> because i cant leave for 3 weeks with ought a phone.