Cell phone claim made in October 2017 still no communication in December 2017. Why take out insurance for unforeseen situations if you have to wait three months for communication.

October 2017 I made a claim for my cell phone that has been ******.. I went to Hi store Century City to make this claim, the kind and friendly staff was very helpful submitting my claim. Then a few weeks past, the gentlemen informed me that he still has not heard anything from the insurance company Finrite, I really did appreciate his assistance.. But that's as far as he could possibly help me. I personally went on to contacting Foschini via email, beginning of November besides the automatic email response I have not heard from anyone. I have recently called the Foschini group call center who couldn't care less about the situation and just gave me Finrite's information as if I did not have it. I informed the lady that I have contacted them but this situation has gone to far and my account is with them, Foschini. She was going to call me back, she never did. Yesterday Sunday 17 December 2017 I, for the second time received the same text message with a link to the progress of my claim, it simply just takes me to a page indicating that there are information outstanding. I have in all my time never had issues with this retailer until now.. I am very disappointed and hope to get some help with my claim and complete this matter.