1 reviews | Active since Mar 2017
Cell phone claim
Good day
I'm really not happy and disappointed my cell phone claim has not been attended to, till this day i do not have a phone. submitted a claim on the 26 October 2017, followed up for weeks to find out Foschini is unable to find my policy schedule. Kitso from Johannesburg Foschini in Eloff has been very helpful and has called Fourways to send the policy schedule to him , till this this day nothing has been done, i was able to find a copy of my policy schedule for the insurance and gave it to Kitso on the 28 December 2017.
I fail to understand why my policy schedule was not picked up when I have a copy of insurance, I'm tired of waiting cause clearly everything was not done right initially in Fourways and sitting sitting with no phone and no claim has been lodged.
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG