CELL PHONE

I handed my daughter's cell phone in for repair on 10 March 2015. today 5 May 2015 i still haven't received any response whether the insurance will repair or pay. The reason for their delay is that they are waiting on a recording. What hog wash.<br> <br> I tried calling the customer service centre a few times. got through once and got disconnected and tried 4 times thereafter. spending my hard earned cash in making calls i pay for holding on for up 18 mins at a time and still no answer. i even sent an email and today being the second day, still no response from customer care.<br> <br> Leon Abrahams