Cell insurance claim ignored

I took cellphone insurance when I bought a phone at Foschini Promenade which has deducting monthly since the day I took it. The phone was ****** in September and I went to claim the cellphone insurance on 8 October 2017 at Foschini Promenade and was helped by Thady. I was told to wait for a call from head office in connection with the claim and was told that the claim would be completed the following week. I never received any call from head office untill I went to enquire again after 2 weeks and spoke to Devon. He said that they hadn't received any feedback from the head office and that I should wait for a call again. Bare in mind that I'm an elderly person and have to travel to get to Mitchells Plain. Still after all of this I did not receive any call about my claim. I went again on Sunday 26 November to ask what is going on with the claim I Spoke to the manager who said that Devon would call me back with feedback on Monday and promised she would call me herself if Devon does not do so. I did not receive any call on Monday but was called today by Devon saying that it would take time for the claim to be processed because the insurance was taken telephonically and that he will call me back when he receives feedback from head office. I decided to call head office myself to find out whats goind on and was given the number ********** to call and enquire. The number doesn't even work. I have been waiting for almost two months for this claim to be processed and I still to this day dont know whats going on. You have been deducting every month for this insurance but now when I claim I'm being given the run around. I'm beyond angry at this point because I feel like I'm being played. I want to know whats going with this claim urgently.