OD
Olivia D

1 reviews | Active since Apr 2015

10 Apr 2015, 19:42

CELL CONTRACT CANCELLATION

Hi, I cancelled my cell phone contract with foschini in December 2014. which would come to an end on 8th April 2015. I did what they ask me too. Call in on the 7th April, just to confirm if the contract will end. On the 8th of April, I called back with sim no's of the 3 phones as requested the day before. everything was confirmed and they said it will take 24/48 hrs to be ractive again. Today at 11am I received a email asking for my ID/acc no so it can be send to the right dept. I tried calling them 3 times and everytime my call was disconnected. I send them a email to contact me asap because i Need my Cell phone on. It has been 3 days off now and nothing is happening. and no feedback has been send to me via email or message left on my alternate cell no that was given.. I Just had it with the way Foschini one2one cell services is dealt with. Because of them Im losing alot of business. And the service i got from them over the past 24 months has also not been of the best.<br> <br> Mrs O. Davids<br> email: [Email Removed]

0
Replies (1)
Foschini
Foschini's reply11 Apr 2015, 11:54
Official
Hello Oliviadavids,

Thank you for bringing this to our attention. We try to offer all customers great customer service and are disappointed that you had this experience. We will urgently investigate this and get the relevant department to assist you.

Your patience and understanding is appreciated.

Kind Regards,
Foschini ops team

Best regards,