Can't complain about service - it doesn't exist.

Foschini's service levels are shockingly bad. 1. I am looking for a specific cell phone. Find in on Hi-Online. Check store availability. This is at about 9pm, so your stock levels should be updated. Eastgate's got stock according to your system. First thing this morning, I get there - NO STOCK.

2. I need to change some personal details. First, I call the customer care line - you have to do it in store. Since I'm at the store this morning, I ask to update my details. Store clerk seems extremely unsure of what to do. Says that they have to phone head office. Left without changing details - you are really wasting my time now.

3. Phone customer care to try and find stock of said cell phone and to see if there isn't another way than the archiac way to go instore to change my details - and I get CUT OFF.

So, how else can I change my personal details WITHOUT going into a store (which, by the way it's only Foschini that requires this)? And how can I find out where the hell you have stock of the item that I'm looking for?