NN
Noxy N

1 reviews | Active since Dec 2016

12 Dec 2016, 13:22

cancellation of lay bye

<p>hi there </p> <p>i experience a bad service at Foschini i was made a lay bye in july in Stellenbosch foschini i was working on that side now i moved working on that side. then i see something else that i like i wanted to do lay bye in parow centre they said to i cant lay bye i have to pay outstanding balance on the one i made in stellenbosch ok fine i did pay and made new lay bye. Yesterday i went to stellenbosch to do cancellation when i got there i couldnt get help they told me their manager went off alredy shes the one can cancel i told the lady am no longer working on that side and am living on weekend she said i do it at Foschini i ws like how because two weeks back i was in Parow centre they didnt help they said i have to go to where i made lay bye now someone told me i can cancell at any nearest Foschini. am really upset about this as i used a lot of money to travel to Stellenbosch and still have to deduct 10% from the lay bye.</p>

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Replies (2)
Foschini
Foschini's reply13 Dec 2016, 09:04
Official

Good day,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.

TFG

NN
Noxy N's update13 Dec 2016, 09:29
Reviewer Update

Good day

I appreciate your response i will be patiently waiting.